Qatar Postal Services Company (Qatar Post) received the Business Diversification of the Year Award at the Parcel and Postal Awards 2023, held in Amsterdam, Netherlands on Monday, October 24, 2023.
Qatar Post has achieved a significant milestone in providing postal and logistical solutions to bolster the postal sector, particularly in the realms of e-commerce and digital transformation. This accomplishment was realized through the provision of services that align with customer needs, including the “Makan-E” service, “Connected”, “Hold & Forward”, “Tamm”, as well as a “Medicine Delivery” service. Additionally, Qatar Post offers an “EMS – Express Mail” service and innovative delivery solutions tailored to meet customer demands.
This award underscores Qatar Post’s commitment to innovation and its capacity to provide diversified postal services that cater to customer requirements. The establishment of the new call center “104” has significantly enhanced responsiveness to customer communications, achieving a remarkable daily response rate of 99% of total customer calls in 2022/2023.
In conclusion, Qatar Post remains committed to offering top-notch postal and logistics services, promoting the growth and development of the postal sector, and contributing to sustainability.